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Downloading of attachment  issue   from employee interface - Access type page licensed is ticked

  • 1.  Downloading of attachment  issue   from employee interface - Access type page licensed is ticked

    Posted Oct 16, 2018 08:42 AM

    Hello Exoerts

     

    I have one user *** with contact type - employee 

    Access type employee-global (  newly created , rather copied from employee)

    In access type page licensed is ticked .

    Employee score board query is made so that this *** employee can see tickets of his location. 

    He(***) can see / update ticket .  Can attach / download document to the ticket that *** has created ( that is his own ticket) 

    He (***) can even see other ticket logged by other users of his location .

    But when *** try to download attachment from the tickets logged by other users *** can not do so . Error in STD log shows

     

    "rep_daemon           6720 ERROR        DomWrap.c              891 Access to BOP Name: 'Attachment id:616140' denied for user: 'U110127' Class:'CDownloadFile'"

     

    No restriction on attachment view for *** . All Data partition constrains on attachment and attmnt_folder was deleted.

     

    CA servicedesk version is 14.1 with cumulative patch 05 . 

     

    How to resolve this issue.

    Regards

    SAMIR 



  • 2.  Re: Downloading of attachment  issue   from employee interface - Access type page licensed is ticked

    Broadcom Employee
    Posted Oct 17, 2018 03:53 PM

    Samir,

     

    Check the User's Access Type's  Default Role's  Function access  and see if there's any references there, which have an explicit No  access set there

     

    Identify contact record ->  identify what access type that contact has.  Go to that Access Type detail screen -> and the default role associated to that access type.  Look at that Role detail screen -> function access.

     

    _R