I have one user *** with contact type - employee
Access type employee-global ( newly created , rather copied from employee)
In access type page licensed is ticked .
Employee score board query is made so that this *** employee can see tickets of his location.
He(***) can see / update ticket . Can attach / download document to the ticket that *** has created ( that is his own ticket)
He (***) can even see other ticket logged by other users of his location .
But when *** try to download attachment from the tickets logged by other users *** can not do so . Error in STD log shows
"rep_daemon 6720 ERROR DomWrap.c 891 Access to BOP Name: 'Attachment id:616140' denied for user: 'U110127' Class:'CDownloadFile'"
No restriction on attachment view for *** . All Data partition constrains on attachment and attmnt_folder was deleted.
CA servicedesk version is 14.1 with cumulative patch 05 .
How to resolve this issue.