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Synchronize new and changed users job failed

Question asked by danieldbf on Oct 17, 2018
Latest reply on Oct 18, 2018 by danieldbf

Hi guys!!

I need you help.

The log error below displays the problem in communicating the CA PPM with the LDAP server.


In CSA, the LDAP address is, but in table cmn_directory_servers, the host_url  is different.


The created_by and last_update_by is -99.

Is  that a bug?


ERROR 2018-10-17 09:03:30,181 [Dispatch LDAP - Sincronizar usuários novos e alterados : bg@ppmhx05b (tenant=clarity)] niku.njs 
(clarity:daniel.barros:45683996__9D27197A-C58F-4FDA-9C6D-49E94AB29CE4:LDAP - Sincronizar usuários novos e alterados)
Error executing job: 5783042 java.lang.Exception: Synchronize new and changed users job failed:  importUsers():Could not talk with the Directory Server.  Possible causes:   1) Directory server is down,  2) Machine where bgserver is running is not able to communicate with Directory server.Contact your Directory server administrator.        at      at com.niku.njs.Dispatcher$      at java.util.concurrent.ThreadPoolExecutor.runWorker(      at java.util.concurrent.ThreadPoolExecutor$      at
at      at      at com.niku.njs.Dispatcher$      at java.util.concurrent.ThreadPoolExecutor.runWorker(      at java.util.concurrent.ThreadPoolExecutor$      at Caused by: javax.naming.CommunicationException: simple bind failed: [Root exception is PKIX path building failed: unable
to find valid certification path to requested target]      at com.sun.jndi.ldap.LdapClient.authenticate(      at com.sun.jndi.ldap.LdapCtx.connect(      at com.sun.jndi.ldap.LdapCtx.<init>(      at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(      at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(      at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(      at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(      at javax.naming.spi.NamingManager.getInitialContext(      at javax.naming.InitialContext.getDefaultInitCtx(      at javax.naming.InitialContext.init(      at javax.naming.ldap.InitialLdapContext.<init>(      at      at      at      at      ... 5 more


CA PPM 15.2 version


Thank you!!


Daniel Barros