DX Unified Infrastructure Management

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  • 1.  Web dashboard not showing - An unexpected system error occurred.

    Posted Oct 17, 2018 08:05 AM

    Hello,

    I''m getting the follwoig error and the dashboard is not working, i tried to restart wasp and dshboard service but no luck.

    An unexpected system error occurred. 
    (7) temporarily out of resources, Received status (7) on response (for sendRcv) for cmd = 'nametoip'


    Any ideas?

     

    KR,

    Elias



  • 2.  Re: WASP service is not starting

    Broadcom Employee
    Posted Oct 17, 2018 09:18 AM

    that is really not much to go on.Usually there is a lot more in the wasp and or portal log.

    I would suggest to restart the robot service on the primary and when it is back up restart the robot service on the ump.



  • 3.  Re: WASP service is not starting



  • 4.  Re: WASP service is not starting

    Posted Oct 17, 2018 10:35 AM

    Thank you both

     

    I restarted the Primary HUB and UMP;. 

    After that on UMP wasp log i'm getting:

     

    Oct 17 15:28:56:055 INFO [main, com.nimsoft.nimbus.NimProbe] 8.47
    Oct 17 15:28:56:055 INFO [main, com.nimsoft.nimbus.NimProbe] Nimsoft
    Oct 17 15:28:56:058 INFO [main, com.nimsoft.nimbus.NimProbe] port=48011
    Oct 17 15:28:56:060 DEBUG [main, com.nimsoft.nimbus.probe.service.wasp.WaspNimProbe] WaspNimProbe is already authenticated.
    Oct 17 15:29:06:028 DEBUG [ContainerBackgroundProcessor[StandardEngine[wasp-engine]], com.nimsoft.nimbus.probe.service.wasp.WaspLifecycleListener] Memory Status: Max Limit: 948MB, Allocated: 948MB, Free: 350MB, Used: 598MB
    Oct 17 15:29:16:373 DEBUG [ContainerBackgroundProcessor[StandardEngine[wasp-engine]], com.nimsoft.nimbus.probe.service.wasp.WaspLifecycleListener] Memory Status: Max Limit: 948MB, Allocated: 948MB, Free: 332MB, Used: 616MB

     

    And on Primary HUB wasp:

    Oct 17 15:12:45:179 INFO [main, com.nimsoft.nimbus.NimProbe] ****************[ Starting ]****************
    Oct 17 15:12:45:191 INFO [main, com.nimsoft.nimbus.NimProbe] 8.47

     

    Still on browser the error is the same.



  • 5.  Re: WASP service is not starting

    Broadcom Employee
    Posted Oct 17, 2018 11:01 AM

    Please open a support case and attach the following to the case from the ump machine

    robot.cfg

    controller.log

    _controller.log

    wasp.cfg

    wasp.log

    _wasp.log

    screenshot of problem or error.



  • 6.  Re: WASP service is not starting

    Broadcom Employee
    Posted Oct 17, 2018 12:34 PM

    Is your UIM database and its connecting port accessible from your UMP server ?



  • 7.  Re: WASP service is not starting

    Posted Oct 17, 2018 01:19 PM

    Hi Yu_Ishitani,

     

    Yes connection to the database succeeds

     

    Regards,

    Elias 



  • 8.  Re: WASP service is not starting

    Broadcom Employee
    Posted Oct 18, 2018 12:00 PM

    Thanks a lot for response. May I ask you do this ?

     

    1. Stop wasp probe of UMP server.
    2. Go to wasp folder.
    3. Move all folders (folders only. Do not touch .war files) from webapps folder.
    4. Move wasp-engine folder from work folder.
    5. Start wasp probe of UMP server.