CA Service Management

  • 1.  CA Service Catalog policy approval process with groups

    Posted Oct 18, 2018 04:57 AM
      |   view attached

    Hi everyone,

     

    I've an situation where i need to implement group approval process in Service Catalog.

     

    Use case:

    User A, User B or User C from Group A opens a request where any user from Group B needs to approve the request and then it opens.

     

    I've integrated SC with USS and set the policy but nothing happens, the approvers group doesn't see the request submitted. I can see the groups from eem but I think something is missing here.

     

    I'm uploading the screenshots and logs, if someone has a clue what to do.

    Thanks in advance.

     

    Domagoj

    Attachment(s)

    zip
    testing_policy.zip   1.07 MB 1 version


  • 2.  Re: CA Service Catalog policy approval process with groups

    Broadcom Employee
    Posted Oct 18, 2018 10:47 AM

    Hi Domagoj,

     

    judging from the screenshot, it's not getting as far as processing that - your rule is defined for status 800 (approved) but the screenshot shows we've not made it out of Submitted yet.

     

    Are other policies working well for you?

     

    regards

    Iain



  • 3.  Re: CA Service Catalog policy approval process with groups
    Best Answer

    Posted Oct 19, 2018 04:27 AM

    Hi Iain,

     

    after a discussion within the case with CA, it's a defect :/

     

    After configuring SC with policy driver approval process, all requests go to spadmin to approval.

     

    The step where it should be assigned to some user for Approval Group doesn't work at all, it goes automatically to spadmin.

     

    After more info, will get back.

     

    Best Regards,

     

    Domagoj