1. When an end user create Live Chat , The Analyst Role User is not able to see any queue in Support Automation tab. but admin user can see queues ---
The queues that an analyst can see is dictated by their Support Automation Access Level. Can you view the Role details, and determine what Support Automation Access Level is assigned to them? If there are none, you can assign the default "Analyst".
2.When Analyst request for session , end user notified by popup msg but not for Analyst. Popup msg should be for Analyst also.How can enable it?
There is currently no method for alerting an analyst of an incoming session aside from email notification. An Idea exists to have this enhanced:
Support Automation on-screen popup notification of customer in "Live Chat" queue
3.Multiple end users launch support automation request. How can Analyst know which session assigned to him?
I'm not completely sure I understand what you mean. Can you please provide more details on this scenario?