AnsweredAssumed Answered

Support Automation query

Question asked by La-Qa on Oct 18, 2018
Latest reply on Oct 19, 2018 by Alex_Perretti

Hi Team


We have configured Support Automation feature in our servicedesk and we have few concerns on it


1. When an end user create Live Chat , The Analyst Role User is not able to see any queue in Support Automation tab. but admin user can see queues


2.When Analyst request for session , end user notified by popup msg but not for Analyst. Popup msg should be for Analyst also.How can enable it?


3.Multiple end users launch support automation request. How can Analyst know which  session assigned to him?