I'm trying to create a condition for notifying groups based on special handling.
Searching the community I was able to find this topic (Is it possible to set up a Notification based on the Affected End User's special handling status? ) that was very relevant.
I created a condition macro and made the modifications in detail_macro.htmpl to allow editing the macro code to insert the code referenced in the topic:
send_wait(0,top_object(),"call_attr","contact_handling","sync_fetch","STATIC", "contact = ?",-1,1, this.customer);
list_handlings = msg;
if(list_handlings[i].special_handling.sym == "VIP")
However, when I try to save this new macro I get an error message "Error validating macro:":
Could you tell me if I'm doing something wrong in creating this macro?