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Import CO from 12.9 to 17.1 sdm

Question asked by La-Qa on Oct 22, 2018
Latest reply on Nov 2, 2018 by Grant Bruneau

Hi Team

 

we have around 400 Change Order Tickets in servicedesk 12.9 and recently we implemented servicedesk 17.1 fresh implementation with all configuration same like categories , groups etc.

 

In new sdm 17.1 , change order ticket , counter starts from 2000 onwards and in old sdm 12.9 change order tickets counter till 1800. 

 

So can we import CO to new sdm without having any issue?

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