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Incident to Request

Question asked by La-Qa on Oct 24, 2018
Latest reply on Oct 24, 2018 by Brian_Mathato

Hi Team

 

we have a requirement from one of the team on servicedesk. When an incident is logged , they want to change that incident into Request ticket.

 

I can see the buttons are avaialble to change incident to Change Order & Problem.  

 

 

Can we change Incident to Request ?

 

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