Hello,
This sounds as missing or incomplete configuration files deployment.
Deploy CA Identity Manager server configuration files
To provide account management for custom Endpoint Type, deploy the generated .jar file to the CA Identity Manager Server.
Valid on Windows and UNIX
Follow these steps:
1. Copy the .jar to one of the following directories:
(Windows) app server home/iam_im.ear/user_console.war/WEB-INF/lib
(UNIX) app server home\iam_im.ear\user_console.war\WEB-INF\lib
Note: For WebSphere, copy the JAR file to:
WebSphere_home/AppServer/profiles/Profile_Name/config/cells/Cell_name/applications/iam_im.ear/user_console.war/WEB-INF
2. Repeat the preceding step for each node if you have a cluster.
3. Restart the CA Identity Manager Server (each node).
From within the starting logs, check there is not trouble with the .jar deployment.
Then you could import the role and tasks settings into the CA Identity Manager environment.
best regards.