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CA UIM integration with ITSM Tools via REST API

Question asked by Syahfahmi on Nov 1, 2018
Latest reply on Nov 1, 2018 by DavidM

Hi,

 

We have an ITSM Tools called SupaTools and we want to integrate the CA UIM alarm with this tool. Our goal is when there is an alarm, it will automatically create a new ticket. And when the alarm is closed, it will close the ticket on the SupaTools too.

 

Because the CA UIM does not have an out of the box probe, this integration can only be done via email or web services. And because email can't close the ticket, the only option is to use the REST API.

 

The problem is that I have no knowledge in web programming at all and this is needed if I want to integrate using the API.

 

Does anyone have a tutorial about this integration? I mean a tutorial that is easy to understand.

 

Thank You.

 

Best Regards,

 

Andre

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