AnsweredAssumed Answered

CA Service Management create new report and issue and duplicate files attachment

Question asked by support922.922 on Nov 2, 2018
Latest reply on Nov 6, 2018 by Raghu.Rudraraju

I install CA ITPAM 4.3 Patch 2, CA Service Desk ,CA Service Catalog, CA Unified Self-Service 17.1 Patch 1

When I create new Report and Issue on USS and I attach more files. After I click submit button and open my request that I  found files duplicate. 

 

1. I create new Report and Issue and attach files name ("A1.txt,A2.txt,A3.txt,A4.txt") but It duplicate files name ("A2.txt,A3.txt"). You see below picture.

CA USS Web Screen

2. I open Service Desk and I found duplicate files name ("A2.txt,A3.txt"). You see below picture.

CA Service Desk Screen

What shall I do,Please help me.

Outcomes