CA Service Management

I install CA ITPAM 4.3 Patch 2, CA Service Desk ,CA Service Catalog, CA Unified Self-Service 17.1 Patch 1

When I create new Report and Issue on USS and I attach more files. After I click submit button and open my request that I  found files duplicate. 

1. I create new Report and Issue and attach files name ("A1.txt,A2.txt,A3.txt,A4.txt") but It duplicate files name ("A2.txt,A3.txt"). You see below picture.

2. I open Service Desk and I found duplicate files name ("A2.txt,A3.txt"). You see below picture.

What shall I do,Please help me.

Komgrit,

How many files did you attach in USS,  just 4 of them?   Or Just 4 and then 2 more again?

thx

_R

Just 4 and then more than 10 times, the result is same

OK, in my 17.1.01 tests, it looked fine.  One USS -> Catalog request,  3 attachments  showed up as 3 attachments in SDM (as hyperlinks to Catalog of course).

Is it possible that you have a case, 01211427with Support on this matter?

_R

Good Afternoon Komgrit.

I performed a quick local 17.1.RU1(+patches) test.
In USS-UI,
- hit 'report an issue',
- add comment+attachment+post 3 times
- hit Submit
>1 no request creation conformation-popup appears
>2 the SC-request gets created though
>3 the linked/corresponding SDM-incident gets created too
>3 no attachments at all visible in both the SC-request as well *** the SDM-incident.

On a local 14.1 environment all works okay.

Perhaps it is best, you open a standard case for full analysis and follow-up?

Thanks and kind regards, Louis.