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HTTP PUT method of CA Service Desk Manager REST API running for ever

Question asked by CodeGeek on Nov 2, 2018
Latest reply on Nov 21, 2018 by CodeGeek

Hi Community,

Process Automation 04.3.03
CA Service Desk Manager 17.1


We have a PAM Process to update SDM ticket, when the time of execution of the process if the ticket is in edit mode(someone is editing the ticket), the process is in running state forever on PUT method operation, even after the ticked is saved(not in edit mode).


how to handle this exception?


Note : In soap update_incident operation if the ticket is in edit mode the update operation throws an exception but with the SDM REST API PUT method is running for ever and no exception to handle.

Thank you,