Has anyone else come across this issue today (or over the weekend)? After I login to support.ca.com successfully and then click "My Cases" link, I get the following page...
If this is global issue, can we get this escalated quickly for a resolution? I've had couple of other folks try it out and they are also getting the same result.
Thanks in advance for all your help.
Manish
Should this be posted elsewhere (on another Community Space)? If so, please feel free to move it where it can get max exposure.
Thank you for the heads up.
We are working on this issue with highest priority.
Thanks Rainer_Miltenberger for providing us with the update and glad it's on your highest priority list
Cheers,
Manish
This issue has now been resolved. Users should now be able to access Case Management without issue.
Thanks henja04, I just verified and it works. Appreciate the quick turn around on the resolution.
Manish
Verified that it works for me too (CA Internal).
Sorry but I can't access.
I still have the same issue.!! Anyone else???
Me!
The issue is not resolved for me, same error message...
Hi, Could you try clearing your cache, closing your browser session and then open a new session and see if the problem is still occurring for you?
Hi henja04,
I cleared the cache and closed the browser session (Chrome) but the problem is still occur...
Hi, There seems to be an issue with your account specifically. As I indicated in my direct mail to you, I will work with you directly to resolve your access problems.
Hi, same issue here... any workaround? Clearing browser cache is not working.
Regards,
JOHN
I just called CA Support and was informed that the issue has been resolved but I still get the single sign on error when accessing My Cases. Cleared cache and restarting the browser does not solve the issue.
Still the same issue for me as well
Still the same issue for me as well
Same problem over here so not resolved at all...
refreshed browser, started from scratch but same error
Still the same issue for me as well
Thank you all, we are researching why the correction did not fire for all users yet.
Hi Reiner,
update just few minutes ago from one customer - they can still not logon to the support portal to access the cases.
Cheers, Joerg
Just tried this again today. Now this.
I have the same error:
Hi Luis,
Sorry for the inconvenience. Our team is looking into it and will keep you posted once it is fixed.
Regards,
Heena
I`m still with error, cant access since yesterday at noon, we are from LATAM, hope this can be resolve ASAP, most regarding our costumers.
Cheers.
Pablo
I'm also having this problem
Same issue here, my colleagues too (refreshed browser, different browsers, different workmate accounts, same error)
"MY CASES" link
I have 1 co-worker that is able to access My Cases without a problem. Me and another colleague still had the SSO Error.
I have this problem right now. What can I do?
Good afternoon.
The issue you are having is caused by the current system maintenance that is happening this week. Due to close of year processes, access to certain systems has been locked down. This system maintenance will end on November 12 at 11:59pm EST and you will once again have access for self-service. We do apologize for this; however, it is necessary to ensure the close is completed. If there are issues that you need to act on immediately, you can reach out to the Customer Care team and they can assist.
More information can be found on the Customer Care Community: https://communities.ca.com/docs/DOC-231183833-unable-to-access-case-management-from-the-support-portal?et=watches.email.outcome
thanks Bill_Horlick for the input. Is this SOP for this scenario b/c I don't remember coming across this type of lock down in previous years during this time frame. Is this something new due to Broadcom acquisition?
Manish
Normally the maintenance period it is not as long; however, due to the transition to Broadcom, the time has increased for this close.
Still have the issue. The issue is not solved.
Hi Sinan,
Sorry for the inconvenience. The issue you are having is caused by the current system maintenance that is happening this week. Due to close of year processes, access to certain systems has been locked down. This system maintenance will end on November 12 at 11:59 pm EST and you will once again have access for self-service. If there are issues that you need to act on immediately, you can reach out to the Customer Care team and they can assist.
More information can be found on the Customer Care Community: https://communities.ca.com/docs/DOC-231183833-unable-to-access-case-management-from-the-support-portal?et=watches.email.outcome
Regards,
Heena
We are still facing this issue when trying to access " My Cases" section under my CA account.
Please assist.
Hi Balakrishna Ramanna,
Sorry for the inconvenience, this is due to system maintenance that is happening this week and it will end on November 12 at 11:59 pm EST. If there are issues that you need to act on immediately, you can reach out to the Customer Care team by calling +1-800-225-5224 or refer to Contact CA Support - CA Technologies if you are calling from outside the USA.
More information can be found on the Customer Care Community: Unable to Access Case Management from the Support Portal
Regards,
Heena
Hi All,
Thank you for your patience. This issue has now been resolved and users should now be able to access Case Management without issue.
Regards,
Heena
Still cannot login to case management, i have tried from Firefox and Chrome
Hi Nikola Milosavljevic,
Seems like the issue is with your account specifically. I will work with our internal team to resolve your access.
Regards,
Heena
Hi Heena,
Thank you very much
Best regards,
Nikola
Hi Nikola,
Your account issue is fixed and you should be able to access Case Management without issue.
Many thanks for understanding.
Regards,
Heena
Hi Heena,
Tested it and it works now, thank you very much!
Best regards,
Nikola
Thanks tabhe01 for the follow-up. Appreciate you guys working hard to resolve this issue for all of us.
Cheers
Manish
on Nov 5, 2018
This issue has now been resolved. Users should now be able to access Case Management without issue.