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I have a user who cannot edit a story in full view but can in the quick view

Question asked by RobRooney1362410 on Nov 6, 2018
Latest reply on Nov 6, 2018 by JohnStreeter

A user came to me today and said she cannot edit a user story in the full view but can in the quick view.  In full view she cannot update the owner, add attachments (no ability to add attachments appears), cannot type or update description.  She is an editor for the team and should have rights.  Any idea what the issue might be or a way to resolve? She logged into two different browsers and logged into her account from my pc.  Same issue.