CA Service Management

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  • 1.  SoapUI Create Ticket Time Out Error

    Posted Nov 07, 2018 03:25 AM

    Hi,

    We would like to create a ticket at Servicedesk from other server.
    But application get a time-out error.
    We have restarted the BG and AUX servers, but the result has not changed.
    Why is this problem caused by? Can you help me ?

     

     


    Thanks & Regards
    Ozge



  • 2.  Re: SoapUI Create Ticket Time Out Error

    Broadcom Employee
    Posted Nov 07, 2018 10:44 AM

    Ozge,

     

    The read time out indicates that somehow the call was not handled by Tomcat properly.    NX_ROOT/log/   jsrvr.log, pdm_tomcat.log and stdlog.xx  might give some ideas.  

     

    If nothing is obvious, I would recommend raising a support ticket on this

     

    Thx

    _R



  • 3.  Re: SoapUI Create Ticket Time Out Error

    Posted Nov 07, 2018 03:37 PM

    I notice that in your createRequest call you have appended ?wsdl in the URL. Suggest you remove that.



  • 4.  Re: SoapUI Create Ticket Time Out Error
    Best Answer

    Posted Nov 08, 2018 01:44 AM

    I found the problem. Category have automatic assignment with Location based, So it was getting the error. Auto_assing to  NULL, the problem has improved.

     

    Thanks
    Ozge