CA Service Management

  • 1.  Error Viewing Forms Tree

    Posted Nov 07, 2018 04:35 PM

    Cannot view the Forms tree in Catalog (17.1.0.1):

     

    I have an odd situation in Catalog. I have moved the MDB to a TEST environment following the move SQL instructions in the wiki. I am able to access catalog with no problems and I can view and use the Service Offerings. However, If I navigate to the Catalog tab and select the Forms sub-fab, I receive an error "An error has occurred. Contact the system administrator."

     

    Has anyone run into this issue or have any idea what may cause an issue like this?

     



  • 2.  Re: Error Viewing Forms Tree
    Best Answer

    Broadcom Employee
    Posted Nov 14, 2018 02:28 AM

    Good Morning Alan.

    Please check on the following, somewhat formal kind of statement:
    This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.
    Looking into this one, it seems/appears that a 'quick answer' can not be made available within this community thread.
    More likely, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.
    Therefor I need to ask you to consider to open a 'standard' case.
    Through which you can get 'standard' and 'full-service' follow-up by our Support Teams.

    Thanks in advance for your understanding and kind regards, Louis.