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I have issues with my account, I cannot login to check for my cases

  • 1.  I have issues with my account, I cannot login to check for my cases

    Posted Nov 08, 2018 09:07 AM

    I have issues while trying to login to CA support with fvarela, could you please help me?



  • 2.  Re: I have issues with my account, I cannot login to check for my cases

    Broadcom Employee
    Posted Nov 08, 2018 09:15 AM

    Hi Felix Varela,

     

    Sorry for the Inconvenience. The issue you are having is caused by the current system maintenance that is happening this week.  Due to close of year processes, access to certain systems has been locked down.  This system maintenance will end on November 12 at 11:59 pm EST and you will once again have access for self-service.  If there are issues that you need to act on immediately, you can reach out to the Customer Care team and they can assist.

     

     

    More information can be found on the Customer Care Community:  https://communities.ca.com/docs/DOC-231183833-unable-to-access-case-management-from-the-support-portal?et=watches.email.outcome

     

    Regards, 

    Heena



  • 3.  Re: I have issues with my account, I cannot login to check for my cases

    Posted Nov 08, 2018 09:21 AM

    thanks for the info



  • 4.  Re: I have issues with my account, I cannot login to check for my cases
    Best Answer

    Broadcom Employee
    Posted Nov 13, 2018 10:04 AM

    Hi Felix, 

     

    This issue has now been resolved and you should be able to access Case Management without issue.

     

    Many thanks for understanding. 

     

    Regards, 

    Heena