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Is it possible to get the time and date of ticket when assigned to a group?

Question asked by chaddustine.morelos on Nov 9, 2018

My goal here is, I want to check/compare if the ticket is assigned to a group and the ticket was held up about 3 days in their queue using a macro condition included to an event will trigger which will send a notification. 

 

my idea for the logic of the condition macro is like this: 

 

int assignedtimedate 

 

if (group != prev_group && ((assignedtimedate - now()) <= 259200)){

set_return_data(FALSE);

else

set_return_data(TRUE);

}

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