AnsweredAssumed Answered

New Menu Item to update incident

Question asked by vrangaswamy on Nov 9, 2018
Latest reply on Dec 6, 2018 by banin02

Right now we have menu items under Activities menu to update status, comment and transfer. When someone wants to move an incident to someone with a note and different status, then it needs two menu actions. 1. update status, 2. transfer.

We want to create a menu item with the activities combining all three. So that with one click we could change the status, assign to another group and add a comment.


I tried creating a new menu item and a new htmpl page. But that redirects to edit incident page not to the one which I have created.


if ( factory == "cr" )
htmpl_str += "detail_update_incident_wb.htmpl";
<PDM_MACRO name=menuItemLocal label="Update_Incident..." function="JavaScript: popupActivityWithURL('\" + query_str1 + \"ST\" + htmpl_str +\"','incident')">


Where can I find more details about the PDM_MACRO attributes and how to customize them?