I am looking for the conditions for the Jasper's license that is included within Service Management licensing.
Does anyone know where I can find this information?
Thanks in advance!
What specific information are you looking for in regards to the JasperSoft license provided with CA Service Management?
We need to know the restrictions for using Jasper which is installed under CA Service Desk licensing.
In particular, we would need to connect to another DB from a third party solution to obtain information about service desk performance at phone responses. It would be used within the same organization that owns CA Service Desk.
If the JasperSoft license agreement is similar to the BOXI license agreement, then JasperSoft can only be used to report/access CA solutions that leverage JasperSoft for reporting.
Perhaps Rajeev Kumar can provide some more details
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