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Are there special steps required to make RESTful remote web calls behave similar to normal users?

  • 1.  Are there special steps required to make RESTful remote web calls behave similar to normal users?

    Posted Nov 09, 2018 03:44 PM

    We have users who are testing with Microsoft Orchestrator and trying to automate the creation and updating of Incidents, Requests, and Changes.  We have seen where a user, via RESTful remote calls, was able to update and save an incident in a status without completing the required fields as they are set in the 'Dependent Attribute Control.'

     

    Are there unique requirements to make the remote web calls behave as users do?



  • 2.  Re: Are there special steps required to make RESTful remote web calls behave similar to normal users?

    Posted Nov 14, 2018 02:05 AM

    I have the same expectation, that webservices ,SOAP or REST, should follow the same logic as the GUI does.

    Especially regarding the "Dependent Attribute Control" definitions, there is a special Option which controls the behavior, when changing data "in the background", without a direct user interaction.

    The Option is named "Status_Policy_Violations" .

    Take a look at  https://docops.ca.com/ca-service-management/14-1/en/administering/administering-ca-service-desk-manager/options-manager#OptionsManager-GeneralOptions

    And check your NX.env for Variable @NX_STATUS_POLICY_VIOLATIONS

    In my test system it is set to Warn, which "only" writes a stdlog message if the rules are breached. To enforce the the same behavior as in the GUI, it needs to be set to "Reject".

     

    I hope this is the reason for your mismatch observation and helps.

    Regards

    ...............Michael