CA Service Management

  • 1.  Disable notification for a user

    Posted Nov 13, 2018 12:43 AM

    Hi Team,

     

    We have a scenario wherein, triggering of notification should be disabled for a particular user.

     

    As per current configurations, for new ticket creation, ticket updates, log comments, ticket closure a notification is triggered to the group. This user is part of 30 groups and hence she is getting lot of emails. Is there any way to disable notifications for this user?

     

    What I understand is we can remove the notification methods for each level, but in this case she wouldn't receive mails even when she raises a ticket.

     

    Thanks



  • 2.  Re: Disable notification for a user
    Best Answer

    Posted Nov 13, 2018 04:06 AM

    Hi,

     

    May be you can set the group member notify setting to NO. so he/she is'nt recieve the group mails

     

    Best Regards,

    Türker



  • 3.  Re: Disable notification for a user

    Posted Nov 13, 2018 05:35 AM

    Can you please share the procedure to do the same>?



  • 4.  Re: Disable notification for a user

    Posted Nov 13, 2018 05:36 AM

    Sorry got it  i'll try this and let u know



  • 5.  Re: Disable notification for a user

    Broadcom Employee
    Posted Nov 15, 2018 01:04 PM

    Did the suggestion answer your queston?  If so, please mark his answer as correct so that this thread can be closed.