CA Service Management

  • 1.  CA BI 6.3.0 install - Database user already exists

    Posted Nov 13, 2018 01:23 AM

    Hi everyone,

     

    I'm doing a CA BI 6.3.0 (JasperSoft) fresh install, using GUI mode.

    I've chosen the "Custom instalation" option, because I wanted to use a Oracle 12c server we have. When I reach the "Repository User Details" step, where I need to provide a username for creating in DB, it says that "Database user already exists" (in fact, I've tested any random name and I keep getting this error).

    OS :  Windows 2012 R12

     

    Till this step, I do not see any tomcat installed anywhere in system and also no install logs created under folder C:\Users\Administrator\AppData\Local\Temp\2

     

    Have anyone of you faced similar issue?



  • 2.  Re: CA BI 6.3.0 install - Database user already exists

    Broadcom Employee
    Posted Nov 14, 2018 01:39 PM

    Tanu2014........

     

    Did you extract the installer locally onto the server or are you attempting to install directly via a mounted ISO?



  • 3.  Re: CA BI 6.3.0 install - Database user already exists

    Posted Nov 18, 2018 11:40 PM

    Paul,

     

    I have extracted the installer locally on windows server and then tried to install by double click on setup.bat file.

     

    Thanks,

    Tanu Goyal