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CA BI 6.3.0 install - Database user already exists

Question asked by Tanu2014 on Nov 13, 2018
Latest reply on Nov 19, 2018 by Tanu2014

Hi everyone,


I'm doing a CA BI 6.3.0 (JasperSoft) fresh install, using GUI mode.

I've chosen the "Custom instalation" option, because I wanted to use a Oracle 12c server we have. When I reach the "Repository User Details" step, where I need to provide a username for creating in DB, it says that "Database user already exists" (in fact, I've tested any random name and I keep getting this error).

OS :  Windows 2012 R12


Till this step, I do not see any tomcat installed anywhere in system and also no install logs created under folder C:\Users\Administrator\AppData\Local\Temp\2


Have anyone of you faced similar issue?