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sdgtw integration with CA SDM 12.9

Question asked by Madanraj-NPCI on Nov 14, 2018
Latest reply on Nov 14, 2018 by KathyMaguire



We are integrating CA UIM with CA SDM 12.9 for generating an incident based on alerts from CA UIM.. We have deployed sdgtw probe and integration parameters are enabled / connection validation are done successfully, but incidents are not getting created in CA Service Desk.