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Service Desk ticket violation color

Question asked by Ndyebs on Nov 15, 2018
Latest reply on Nov 15, 2018 by Ndyebs

Please Assist..

What causes the colour of the ticket number to turn to orange immediately the ticket is logged.  Should it not change to orange as a warning that the ticket is about to violate?

 

Regards,

 

N Kemele 

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