CA Service Management

  • 1.  Removing URL Link

    Posted Nov 15, 2018 08:58 AM

    Using attachURLLinkToTicket to attach a URL to a Ticket.  Is there a Method to remove the URL?  When I use the removeAttachment method, it fails because it says there is not Repository.



  • 2.  Re: Removing URL Link

    Broadcom Employee
    Posted Nov 15, 2018 09:59 AM

    From what I can see, there does not appear to be any such method available.


    These are the only attachment related methods available in Web Services

    Web Services Attachment-Related Methods - CA Service Management - 17.1 - CA Technologies Documentation 



  • 3.  Re: Removing URL Link

    Broadcom Employee
    Posted Nov 15, 2018 10:38 AM

    Paul,

     

    Maybe we have to use the removeLrelRelationships   method for this as there's no other obvious removeURLAttachment method

     

    _R



  • 4.  Re: Removing URL Link

    Posted Nov 15, 2018 11:16 AM

    I'll give this a try.  I will let you know if that works.



  • 5.  Re: Removing URL Link

    Posted Nov 15, 2018 11:20 AM

    Do you know what the LREL name could be for this?   Could be for a CR or a CHG.



  • 6.  Re: Removing URL Link

    Broadcom Employee
    Posted Nov 15, 2018 04:18 PM

    Sorry, looks like its a BREL (on cr  table)

     

    bop_sinfo -qd cr |findstr /i att

     

     attachments          BREL <- lrel_attachments_requests.cr (LREL attmnt) {cr = ?}

     

     

    object:  lrel_attachments_requests  table contains the link between the ticket and the attachment 

     

    _R