Symantec IGA

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  • 1.  Identity provisioning problem

    Posted Nov 15, 2018 12:41 PM 
    Hi good day.  A query, some of you have encountered these errors in IDM:    2018-11-15 11: 45: 39,417 ERROR [im.provisioning.inbound] (default task-41) null: java.lang.NullPointerException 2018-11-15 11: 45: 39,417 ERROR [im.provisioning.synchronizeinbound] (default task-41) submitTask: tasksession creation, or submission failed: null: java.lang.NullPointerException 2018-11-15 09: 05: 36,659 ERROR [ims.tmt.persistence] (default task-45) PersistenceProvider: default task-45: getEvent: No E


  • 2.  Re:  Identity provisioning problem
    Best Answer

    Posted Nov 19, 2018 10:16 AM

    The formatting of your post seems incomplete somehow, so I can't see the entire error message.

     

    From what I see it appears that the provisioning server is sending an update to IM via the notifications mechanism, but IM is not able to create a task to perform the update on the corporate user directory.

     

    Can you repost the section of the log with the failure? Also, check on the Provisioning Server's etanotify.log for errors as well.