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REST-API Integration details

Question asked by Pushpith on Nov 19, 2018
Latest reply on Nov 26, 2018 by Chi_Chen

Hi Team,

 

We would like to have a REST API / REST webservice to create the ticket / incident in CA Service Desk. We would be integrating the REST API with the chatbot to create ticket / incident in CA Service Desk.

 

Following is the example of REST API, which we expect to have from CA Service Desk.

Example:
HTTP Method: POST
URL: http(s)://<<Hostname>>:<<Port>>//caisd-rest/chg?parameteres
Authentication: Basic xxxxxxxx
Request Payload:
{
“sid”:123,
“description”: ”Not able to access PO”,
“problem_type”: “PO Error”,
“userid”: “Test User”,
“asset”: “abc”
}
Response Payload:
{
“createTicketReturn”:”Success”
“newTicketNumber”:”123456”
}
From where can we find the rest-api details.

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