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Why is BOP-LOGIN crashing intermittently in SDM 12.9?

Question asked by mojo on Nov 21, 2018
Latest reply on Nov 22, 2018 by Brian_Mathato

Is there a patch for SDM 12.9 and where can I download it?

 

We have just started seeing an issue whereby BOP-LOGIN process is crashing  every few hours. When this happens users are unable to log in. Restarting services is usually the only way to get the users to be able to log in again.

 

I see that this was an issue in previous SDM versions and patches were provided.

https://support.ca.com/us/download-center/problem-detail.html?productcd=USRD&problemnbr=1459&docid=541702 

 

Thanks!

 

Moe

 

-----------------stdlog-------------

11/20 21:07:41.35 PRI_SERVER boplgin 3476 ERROR bplaccess.c 3327 AHD04043:The user name or password you entered is not correct. Please try again.
11/20 21:07:44.14 PRI_SERVER domsrvr 5372 SIGNIFICANT connmgr.c 2405 Disconnecting client BOP-LOGIN
11/20 21:07:44.16 PRI_SERVER proctor_CORPSDPRI 1240 SIGNIFICANT pdm_process.c 923 Process stopped (C:/PROGRA~2/CA/SERVIC~1/bin/boplgin return: 255
11/20 21:07:44.19 PRI_SERVER proctor_CORPSDPRI 1240 SIGNIFICANT pdm_process.c 932 Stopped: C:/PROGRA~2/CA/SERVIC~1/bin/boplgin
11/20 21:07:44.77 PRI_SERVER pdm_d_mgr 4172 ERROR daemon_obj.c 1990 Daemon bop_login died: restarting
11/20 21:07:44.78 PRI_SERVER pdm_d_mgr 4172 SIGNIFICANT mgr_slump_if.c 1221 Starting: $NX_ROOT/bin/boplgin
11/20 21:07:44.83 PRI_SERVER proctor_CORPSDPRI 1240 SIGNIFICANT pdm_process.c 572 Process Started (8072):C:/PROGRA~2/CA/SERVIC~1/bin/boplgin
11/20 21:07:45.08 PRI_SERVER boplgin 8072 SIGNIFICANT boplgin.c 530 STARTUP of boplgin
11/20 21:07:45.09 PRI_SERVER boplgin 8072 SIGNIFICANT api.c 1069 Slump object hash created with 16384 entries (2**14)
11/20 21:07:45.12 PRI_SERVER boplgin 8072 SIGNIFICANT bplhndlr.c 1223 Using OS authentication

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