AnsweredAssumed Answered

Incident list sorting

Question asked by fgalarraga on Nov 22, 2018
Latest reply on Nov 26, 2018 by Chi_Chen

Hi,

I'm using CA SDM 17.1.01.

 

I need to sort the incident list by Projected Violation in order to have a backlog showing on top of list the first SLA to fall.

 

I use this procedure: https://comm.support.ca.com/kb/change-sort-order-on-service-desk-list-forms/kb000049835

 

The in factory default domset value is this:

 

open_date DESC, id DESC, mintime=min(attached_slas.time_to_violation), mintgt=min(target_times.target_time), status=status.sym, priority=priority.sym DESC, ref_num

 

I changed the value to this:

 

mintime=min(attached_slas.time_to_violation), open_date DESC, id DESC, mintgt=min(target_times.target_time), status=status.sym, priority=priority.sym DESC, ref_num

 

After the publishing, the header of incident list is marked as sorting by Projected Violation but the incident list is not sorted when the list is loaded from clicking in the scoreboard node.

 

What's the problem?

Perhaps calculated attributes don't work in domset sorting?

 

Regards,

Fabio.

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