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Disable ticket creation in CA SDM

Question asked by sharamateti on Nov 23, 2018
Latest reply on Nov 23, 2018 by Grant Bruneau

Hello,

 

We need to remove permissions to create the Tickets (IN ,RE, CHG, pr, iss All) and KD  everthing but should be able to continue work on the current tickets, like log comments, notification, closure and sla should continue to work

And how can I set permission so the ticket creation is allowed only thru webservices.

And how can I allow creation and updating CMDB thru webservices not thru interface

 

 

Could you please give me some idea

 

thanks

sharath

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