CA Service Management

  • 1.  Popup blocker in MS edge browser

    Posted Nov 23, 2018 05:04 AM

    Dear Team,

     

    I am using SDM 12.9 and using windows 10 (MS edge browser), whenever i try to open a new window let say from File->Incident which opens the new window then I am getting this error.window " Can't find ahdtop in popup_frames.htmpl".

     

    And this happens in everywhere where SDM open the new window, MS edge browser blocks all the popup window.

     

    I have checked the browser setting and popup blocker setting is off.

     

    Please check and let me know if any solution for this issue.

     

    Thanks,

    Manish



  • 2.  Re: Popup blocker in MS edge browser

    Broadcom Employee
    Posted Nov 26, 2018 04:28 PM

    Manish.2.gupta .........

     

    SDM 12.9 has been end of support for some time now.  Do you have plans to upgrade to the latest SDM 17.1 release?

     

    In addition, SDM 12.9 was only certified against IE 8, 9, 10 and 11.  Are you able to reproduce the behavior on one of these supported browsers?