gonsh01

Closing a Problem will close all related incidents?

Discussion created by gonsh01 Employee on Nov 27, 2018
Latest reply on Nov 28, 2018 by Chi_Chen

Hi Team!

 

We can set an option to close all related incidents (children), when a parent Incident is closed.

Will it work as the same for Problem x related Incidents relationship?

According my tests and customer env, when he close a problem, the related incidents won't close. They will keep open.

Is that way to make the related incidents being automatically closed when the parent PROBLEM is closed?

 

We already looked at the @NX_TICKET_REL=Yes and leave_children_open option is uninstalled.

It seems that the related incidents won't be closed when the relationship is with Problem.

Tks in advance

Sheila

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