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What process does Service Catalog use to open a Service Request in Service Desk?

Question asked by PatsyW on Nov 27, 2018
Latest reply on Nov 27, 2018 by Lindsay_Estabrooks

We are trying to add a current location to a Service Desk request.  We can add the field and populate it but it never shows up in Service Desk.

Where do we look for this process?

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