Dear Marcelo:
I created some KBs a while back on undercounts . You may have to do a PCAP (from TIM) analysis and compare with the app server/web server traffic
Check for SSL decode errors
Check if filtering out traffic (Are there some IP addresses not showing up?
Check for network traffic integrity issues
The 500 error is turned on by default under defects. Turning on logging for defects (but will impact TIM performance will give you more detail
Failing that please open a case
Dear Community: anything you wish to add?