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  • 1.  Priority Field need to be hide from Employee Incident Form

    Posted Nov 29, 2018 11:04 AM

    Hi 

     

    i need to hide Priority Field from employee Incident & Request page 

     

     

     

     

    In Option manager, Incident Priority Option already not Installed. Please guide...I Also commented the Priority Code in htmpl file but still showing on the form..

     

    Please Advise

     

     

     

     



  • 2.  Re: Priority Field need to be hide from Employee Incident Form

    Broadcom Employee
    Posted Nov 29, 2018 11:21 AM

    can you delete the lines instead // them? they are in site\mods folder and after properly backup you can do this.



  • 3.  Re: Priority Field need to be hide from Employee Incident Form

    Posted Nov 29, 2018 01:10 PM

    HI Chi Chen

     

    I have already done this but Priority Field still showing even ran webcache



  • 4.  Re: Priority Field need to be hide from Employee Incident Form

    Broadcom Employee
    Posted Nov 29, 2018 02:20 PM

    which file you modified?



  • 5.  Re: Priority Field need to be hide from Employee Incident Form

    Posted Nov 29, 2018 02:22 PM

    detail_cr.htmpl 



  • 6.  Re: Priority Field need to be hide from Employee Incident Form

    Broadcom Employee
    Posted Nov 29, 2018 02:49 PM

    I think you would need to get rid of 

    "

    detailDropdown("Priority", "priority","pri", 1, 20,
    true, "$args.priority.persistent_id", def_prio_enum,
    "no", "$args.priority.COMMON_NAME_ATTR", def_prio_sym,
    "", "", "no", "", "", "",
    prio_string );

    "

    as well

    Thanks _Chi