AnsweredAssumed Answered

Alarm_enrichment Rule

Question asked by Usha.karuppiah on Nov 30, 2018
Latest reply on Dec 6, 2018 by Chrlu03

Hi All,

 

 

I am trying to create alarm enrichment rule to add user_tag value for network devices in the alarm message, since user_tag value is one of the important column mapped with Servicenow for ticket creation.

 

For servers I have tried with 

Query:

select robot,usertag from USERTAG_SNOW where robot =?

Population query

select robot,usertag from USERTAG_SNOW

 and I was able to get the usertag for the servers.

 

So I have tried to to the same thing for network devices by using hostname instead of robot.But I am not the getting the user_tag in the alarm message.

 

Please refer the attached document for configuration screenshots.

 

Please help me on this.

 

Regards,

Usha

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