AnsweredAssumed Answered

Alarm_enrichment Rule

Question asked by Usha.karuppiah on Nov 30, 2018
Latest reply on Dec 6, 2018 by Chrlu03

Hi All,



I am trying to create alarm enrichment rule to add user_tag value for network devices in the alarm message, since user_tag value is one of the important column mapped with Servicenow for ticket creation.


For servers I have tried with 


select robot,usertag from USERTAG_SNOW where robot =?

Population query

select robot,usertag from USERTAG_SNOW

 and I was able to get the usertag for the servers.


So I have tried to to the same thing for network devices by using hostname instead of robot.But I am not the getting the user_tag in the alarm message.


Please refer the attached document for configuration screenshots.


Please help me on this.