I am trying to create alarm enrichment rule to add user_tag value for network devices in the alarm message, since user_tag value is one of the important column mapped with Servicenow for ticket creation.
For servers I have tried with
select robot,usertag from USERTAG_SNOW where robot =?
select robot,usertag from USERTAG_SNOW
and I was able to get the usertag for the servers.
So I have tried to to the same thing for network devices by using hostname instead of robot.But I am not the getting the user_tag in the alarm message.
Please refer the attached document for configuration screenshots.
Please help me on this.