CA Service Management

Hello
Please help me out. I'm stuck while login to mobile webview. once the user enter credentials and login. the blank popup msg appear and im not not able to login.

please advise

Thanks,

Muhtashim

Muhtashim,

Maybe some SDM REST options were not configured properly.  

Browser console (f12), NX_ROOT/log/jrest.log   and stdlog.x    around the time when this was reproduced might give some clues. 

_R

Raghu.Rudraraju 

Please look at my stdlog.x file and jrest.log

stdlog.x

09/11 17:37:24.79 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 9658 Imap Mail:Authentication failed using (Clear): Invalid login or password
09/11 17:37:24.79 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 5044 Mailbox 100 (servicedesk@mail.exclusivehosting.net/Inbox) produced error during Mail Poll.
09/11 17:37:55.57 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 8565 Authentication failed using (Clear) for IMAP Server [mail.exclusivehosting.net] on Port 143
09/11 17:37:55.57 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 9658 Imap Mail:Authentication failed using (Clear): Invalid login or password
09/11 17:37:55.57 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 5044 Mailbox 100 (servicedesk@mail.exclusivehosting.net/Inbox) produced error during Mail Poll.
09/11 17:38:26.38 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 8565 Authentication failed using (Clear) for IMAP Server [mail.exclusivehosting.net] on Port 143
09/11 17:38:26.38 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 9658 Imap Mail:Authentication failed using (Clear): Invalid login or password
09/11 17:38:26.38 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 5044 Mailbox 100 (servicedesk@mail.exclusivehosting.net/Inbox) produced error during Mail Poll.
09/11 17:38:57.21 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 8565 Authentication failed using (Clear) for IMAP Server [mail.exclusivehosting.net] on Port 143
09/11 17:38:57.21 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 9658 Imap Mail:Authentication failed using (Clear): Invalid login or password
09/11 17:38:57.21 SDM_test pdm_maileater_nxd 4588 ERROR pdm_maileater_nxd.c 5044 Mailbox 100 (servicedesk@mail.exclusivehosting.net/Inbox) produced error during Mail Poll.



jrest.log

09/11 17:34:54.447 [localhost-startStop-1] INFO SecurityInInterceptor 144 REST Framework set to use domsrvr 'domsrvr'
09/11 17:34:54.462 [localhost-startStop-1] INFO SecurityInInterceptor 154 REST Framework successfully connected to SLUMP as 'rest-core-SDM_test'
09/11 17:35:01.540 [localhost-startStop-1] INFO ContextLoader 221 Root WebApplicationContext: initialization completed in 8187 ms
09/11 17:59:25.479 [http-nio-8050-exec-2] INFO DAL_JDBC 132 Statement.executeUpdate (313ms): INSERT INTO rest_access (access_key,contact) VALUES (1382260608,'14DA6D0E47FE564E86BACE3CA58A0003')




thanks.

Thank you.

I'm suspecting we are getting a denial because of CORS or something similar

Do you see any errors in your browser console when you perform this (F12 key on your keyboard starts the console).  refresh your page and try to login again with the console open

_R

My console is showing following errors. Please check the screenshot below.

Modibledemo was created to show how SDM RESTful webservices are working and show a simple use case.

In the mean time you can use the out of the box CA Service Management application to see a real RESTful application with SDM.

The mobiledemo not supported and my understanding is: It's a leftover from the early release 12.n.

The libs included/referenced in the code a obsolete.

Ferdinand

Thank you, this helps.

As you can see, its trying to reach a URL   (you can find out what it is by clicking on the  section in the right pane which says  net::ERR_NAME_NOT_RESOLVED )   to see what URL its trying and if its the same EXACT  thing as http://sdm_test:8050  or not.

If it is, then  its not able to find:    http://sdm_test:8050/caisd-rest/acctyp     

Mostly some component of REST did not get deployed properly.  You could raise a support case for this and have one of us look at this via  a remote session maybe?

_R

OK thanks Bro.