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parent child relation ship such a way that the parent ticket not to be closed untill all the childern tickets are closed

Question asked by caadmin_GJ on Dec 3, 2018
Latest reply on Dec 3, 2018 by David-Ng

parent child relation ship such a way that the parent ticket (chg) not to be closed untill all the childern tickets (issue or incident or request ) are closed

 

Parent ----Change 

Child ---Issue,request,incident

 

Please help with detail explanation , i dont have much expertise in spel macro, any detail help would be great.

 

Thanks

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