Hi,
Just some information here.
"Scan failed" means that the agent can't get to the path to start looking for the file. This is not that the file doesn't exist. The path does not exist or can't be accessed.
There can be several causes:
Usually someone has made a typo. The path is spelled incorrectly.
On a UNIX box it is case sensitive so it is important to get the case correct also.
Then the possibilities get more complex.....
1) If it happens intermittently sometimes the path becomes unavailable for short periods. Let us know if this is the problem.
2) Is the path local on the server or is it something like a NAS share? Something like
\\sharename\xyz\filename
If the file is local and the the agent is running as local system account the agent will be able to get to it. (as long as it is spelled correctly)
3) If the file is remote and the agent is running as local system account the agent will NOT be able to get to it. Localsystem account does not have acccess to anything outside the server. In this case the agent will need to be started as a userid that has access.
Let me know if the file is local and whether you are able to cut and paste the path onto the server and get to the correct directory.
If the file is remote then let me know if you have questions.
2¢