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Add Priority Description to Request Ticket Form

Question asked by TheKatherine on Dec 4, 2018
Latest reply on Dec 17, 2018 by TheKatherine

Can the priority "Description" field be added to the Request ticket form so when the priority field is set to 1, the priority description field shows the text High?

 

I don't want to change the Priority field (symbol) to show 1 - High as that would require several changes (reports, scoreboard queries, etc.) to now reflect the change where as if I could just add the priority description field to the form then it would only be one change.

 

 

 

thank you

Katherine

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