AnsweredAssumed Answered

Auto assignee different

Question asked by La-Qa on Dec 5, 2018
Latest reply on Dec 9, 2018 by La-Qa

Hi Team 


We have enabled Auto Assignment based and group auto assign based on users location. and once the ticket create by end user,  assignee field also populate but every time the assignee is different (exist in the group )of the same location.



for example


when a ticket logged by end user  and user is from -Pakistan Location- , the group is being assigned to Pakistan group automatically. and thats fine for us. But Pakistan group contain 7 members. and everytime the ticket create for the same location everytime assignee is different. we need to fix the assignee so that when ever pakistan group assigned, the ticket assigned to specific analyst only everytime.


Pls advise