AnsweredAssumed Answered

spel required for location base grouping

Question asked by Sikander-lasani on Dec 5, 2018
Latest reply on Dec 10, 2018 by pacy99

Hi Team


I need spel for location base grouping so that when ever location is selected by the user in ticket page , same group should also select. 

Instance, Location : CC WCC LHR  GROUP: CC WCC LHR

                Location : CC RWP           GROUP: CC RWP



so it should work same location n group name.


Please help me how to achieve this.



Autoassignment will not work for me as we have hundred of endusers and we cannot assign their location in contact.