CA Service Management

Hi Team

I need spel for location base grouping so that when ever location is selected by the user in ticket page , same group should also select. 

Instance, Location : CC WCC LHR  GROUP: CC WCC LHR

                Location : CC RWP           GROUP: CC RWP

so it should work same location n group name.

Please help me how to achieve this.

Autoassignment will not work for me as we have hundred of endusers and we cannot assign their location in contact.

hi,

maybe i missunderstand, but...

guess u have a zField for location in ticket?

if it is like this, spel would be:

this.group = (uuid)expand(format("&{'%s' = grp.last_name->id}", this.zField.name));

Hi PAcy

For location i have zRegion field.

also pls tell me where to put this spel code ? which htmpl file?

then it is:

this.group = (uuid)expand(format("&{'%s' = grp.last_name->id}", this.zRegion.name));

for examples how to implement this, search the community for 'trigger', you will find a lot of stuff there. basically it's a server-sided thing, so no htmpl file is involved. triggers are saved in NX_ROOT/site/mods/majic with a file extensions of *.maj and/or *.mod and *.spl. maybe you can already find a couple of implemented ones on your machine?

regards

pacy