I need spel for location base grouping so that when ever location is selected by the user in ticket page , same group should also select.
Instance, Location : CC WCC LHR GROUP: CC WCC LHR
Location : CC RWP GROUP: CC RWP
so it should work same location n group name.
Please help me how to achieve this.
Autoassignment will not work for me as we have hundred of endusers and we cannot assign their location in contact.