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SOI --> UIM Ticket id Synchronization, possibilities?

Question asked by Soumyadipta on Dec 5, 2018
Latest reply on Dec 5, 2018 by DavidM

Hi Community


We have SOI working as the MOM integrated with Snow. Upon creation of a Ticket on Snow, "Ticket Id" attribute in SOI get updated with the ticket number in Snow. Is there any way to synchronize the ticket id to any custom attribute on UIM.

Kindly help if anyone have any idea on it or already worked on this scenario. Even same thing we are trying to create on Spectrum as well.


Thanks in advance

Soumyadipta Ganguly