In SDM 14.1.05, Self-service, I'm using a knowledge document with link to templates. Self-service users (Employee) are creating the request from the template and all works beautifully. However, they are appearing as created_via = 3554 instead of 3570. Normal requests created in the employee interface outside of the knowledge tempalte menu are being created_via=3570 . Is there a reason why 3554 is appearing, and if so, is there a workaround to capture correct stats?