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Create_Via for Employee appearing as 3554

Question asked by jeffery.mason on Dec 5, 2018
Latest reply on Dec 6, 2018 by Chi_Chen

In SDM 14.1.05, Self-service, I'm using a knowledge document with link to templates. Self-service users (Employee) are creating the request from the template and all works beautifully. However, they are appearing as created_via = 3554 instead of 3570.  Normal requests created in the employee interface outside of the knowledge tempalte menu are being created_via=3570 .  Is there a reason why 3554 is appearing, and if so, is there a workaround to capture correct stats?