CA Service Management

Hi Team,

We are on r14.1 version of SD and currently facing below issue, it was reported by few of our users. Any idea what needs to be done to resolve it?

Thanks

if you post the stdlog messages guys can have a better understanding...

Pushpith ..........

Please verify your CA SDM 14.1 patch level as well.

Hi,

Below is the extract of Stdlog when performing above activity:

12/06 10:36:00.43 <Servername>spelsrvr 5012 SIGNIFICANT reminder_notify_RE.s 23 cr::reminder_notify_RE() ******* Inside of Function ******
12/06 10:36:00.43 <Servername>spelsrvr 5012 SIGNIFICANT reminder_notify_RE.s 25 cr::reminder_notify_RE() *** Current Status is 'RE'***
12/06 10:36:00.44 <Servername>spelsrvr 5012 SIGNIFICANT reminder_notify_RE.s 62 Attached Event to Request '261569', 'Reminder1 for ticket closure'
12/06 10:36:00.46 <Servername>spelsrvr 5012 SIGNIFICANT reminder_notify_RE.s 97 Attached Event to Request '261569', 'Reminder2 for ticket closure'
12/06 10:36:00.48 <Servername>spelsrvr 5012 SIGNIFICANT reminder_notify_RE.s 135 Attached Event to Request '261569', 'Close Ticket'
12/06 10:36:00.68 <Servername>spelsrvr 5012 ERROR bopevt.spl 2911 evtdly::make_new_delay: Unable to get exclusive control of all Attached Events. 'P1 Response 1st alert IMS' is being edited by '<Username>' phone ''
12/06 10:36:00.68 <Servername>spelsrvr 5012 ERROR bopevt.spl 2627 ERROR doing delay: Unable to get exclusive control of all Attached Events. 'P1 Response 1st alert IMS' is being edited by '<Username>' phone ''
12/06 10:36:00.68 <Servername>spelsrvr 5012 ERROR sla.spl 3933 Error Starting Delay: Unable to get exclusive control of all Attached Events. 'P1 Response 1st alert IMS' is being edited by '<Username>' phone ''
12/06 10:36:00.68 <Servername>web:local 6108 ERROR freeaccess.spl 25651 update checkin of cr:663782 failed: Unable to get exclusive control of all Attached Events. 'P1 Response 1st alert IMS' is being edited by '<Username>' phone ''

Thanks

I read these

12/06 10:36:00.43 <Servername>spelsrvr 5012 SIGNIFICANT reminder_notify_RE.s 23 cr::reminder_notify_RE() ******* Inside of Function ******
12/06 10:36:00.43 <Servername>spelsrvr 5012 SIGNIFICANT reminder_notify_RE.s 25 cr::reminder_notify_RE() *** Current Status is 'RE'***

...

usually out of box spl will not log into like this in stdlog...so reminder_notify_RE.spl is a custom spel code?

Yes it is.

Error message seems to say you don't check in those attached events in your spl code.