There are only few informations about integration PAM with Service Des on Integrate with Your Service Desk Solution - CA Privileged Access Manager - 3.2.3 - CA Technologies Documentation .
I'm intresting about what is the most added value in this. With use case "Password view policy" is it only verification that ticket really exists? or is there some other backend action that I don't see? For example starts here some workflow on ServiceDesk site?
Thank for better explanation,