CA Service Management

Hi All,

I want to get default values for attributes.

For Eg:

Default values for urgency

# 0 = 1-When Possible
# 1 = 2-Soon
# 2 = 3-Quickly
# 3 = 4-Very Quickly
# 4 = 5-Immediate

Likewise I want to know default values of all Change Order attributes(enum vs. sym of attributes)

Can any one tell me where can i find it?

Thanks,

Lakshmi

Hi Laksmi,

If these values have not been tampered with and your system is pretty my 'vanilla', you can get the default values of the respective tables by running *pdm_extract*. Alternatively, use native SQL select statements to query the relevant tables on the MDB.

Hope this helps?

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Kind Regards,

Brian