Hello,
Can you please try to run this command from your browser:
http://jarvis_host_name:8080/onboarding/tenants(product_id='ao')
You should see all tenants onboarded successfully.
Ex:
If you see the tenant you created show up on this list, then JARVIS has onboarded your (Ex: UPS tenant)
Then the only other thing to check for is firewall between your APM EM and the JARVIS machine.
Make sure firewall is turned off on both APM and JARVIS boxes
Check if the port 8080 is responsive on the JARVIS machine
If you dont see the tenant (Ex: UPS) on the list when you run the command, then that means the tenant was not successfully created in JARVIS
There are scripts to manually onboard the tenant in JARVIS
Please reach out to me via email at harish1@broadcom.com and i can assist via webex.
Cheers,
Harish