AnsweredAssumed Answered

uncheck IT PAM integration flag when Upgrade to 17.1

Question asked by veiba02 on Dec 11, 2018
Latest reply on Dec 17, 2018 by veiba02

Hi Team,

I've uninstalled the ITPAM-Options in Service Desk Manager Version 17.0.
Now I want to upgrade to 17.1 but in the product integration selection the process automation integration flag is checked an I cannot uncheck it.In the next step the provider URL etc. for the itpam integration has to be specified, but it is not possible to do that ,so I can abort the upgrade as it is impossible to go forward to the next step. It is impossible to upgrade to 17.1.
How can I uncheck the process automation integration flag?

Regards Baerbel

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